Request deletion of your Kshana API data
These instructions apply to account holders, workspace administrators, WhatsApp contacts, and people whose information may be processed through a customer workspace.
Last updated: August 7, 2026
Account deactivation only disables access. It does not constitute a verified deletion request. Follow the instructions below when permanent deletion is required.
Submit a deletion request
In the Kshana API mobile app, open Profile, then Notifications & privacy, then Request account deletion. Confirm to submit your request. This initiates the deletion review process; it does not immediately erase your account. You can separately delete mobile usage analytics from the same Profile section.
Send an email to support@kshanaapi.com with the subject DATA DELETION REQUEST. You do not need to be able to sign in to submit a request.
Include the registered account email, workspace or organization name, your relationship to the workspace, the connected WhatsApp number showing only its final four digits, and whether you want an individual user profile, selected records, Meta-connected data, or the entire workspace deleted.
Identity and authority verification
To prevent unauthorized deletion, we verify the requester through the registered email address and may request additional evidence of workspace ownership or administrator authority. We will not request your password, one-time password, full access token, or payment credentials.
If Kshana API processes the relevant information for one of our business customers, we may coordinate the request with that customer because they control the underlying contact or conversation data.
What deletion can cover
The verified scope of a deletion request may include the following data held by Kshana API.
- User profile, authentication sessions, workspace membership, and notification preferences
- Contacts, consent history, tags, attributes, leads, businesses, tasks, notes, and assignments
- Conversation copies, message logs, media references, templates, campaigns, recipients, and automation records
- Meta and WhatsApp account identifiers, encrypted integration credentials, webhook configuration, and connected phone-number records
- Uploaded files and customer-configured operational data associated with the approved deletion scope
Retention exceptions and backups
Some records may be retained where reasonably required for fraud prevention, security, financial reporting, tax, dispute resolution, legal compliance, or enforcement of agreements. We will restrict retained records to the applicable purpose and retention requirement.
Deleted information may remain temporarily in encrypted backups until the applicable backup cycle expires. Backup copies are not restored for ordinary product use and are removed through the normal retention process.
Meta and WhatsApp data
Deleting data from Kshana API does not automatically delete information independently controlled by Meta, WhatsApp, your business, or another integrated provider. You may also need to remove Kshana API from Meta Business settings or submit a separate request directly to the relevant provider.
After verification, we will confirm the accepted scope, communicate any information needed to complete the request, and send a completion or retention-exception notice to the verified contact address.