Shared team inbox
Keep customer conversations in one place, with clear ownership when work moves between teammates.
- Conversation assignment and status
- Internal notes and customer history
- Quick replies and approved templates
Platform features
Every conversation. A clearer next step.
Manage your WhatsApp inbox, campaigns, customer details, Flows, and follow-ups in one shared workspace. See what each part does and how it fits together.
Built around the work
From the first message to the follow-through.
Choose the tools your team needs, then connect them around your customer journey.
Campaigns with context
Create an audience, send a relevant approved message, and see the replies that need a human next step.
- Contact segments and audience selection
- Campaign scheduling and template selection
- Delivery and response reporting
Contacts and opportunities
Connect customer details, enquiries, and follow-ups so your team knows what needs to happen next.
- Customer profiles, tags, and lead sources
- Opportunity stages and conversation history
- Follow-up owners and due dates
WhatsApp Flows
Collect structured details through forms customers complete inside WhatsApp, then review the responses in your workspace.
- Build screens and questions
- Preview the customer experience
- Connect submission actions to your workflow
Automations and routing
Configure repeatable responses and routing steps, while keeping your team available when a conversation needs attention.
- Configured triggers and conditions
- Team assignment and follow-up actions
- Human handoff with customer context
Templates and industry packs
Start from editable content, tailor it to your business, and prepare it for the applicable Meta review.
- Reusable message templates and media
- Industry-specific starter content
- Approval status and language variants
A connected workspace
Customer context should travel with the conversation.
When an enquiry moves from marketing to sales or support, your team can keep the history, ownership, and next action together.
- One customer record instead of scattered notes
- An assigned teammate instead of an unowned message
- A visible next action instead of a forgotten follow-up
Built for your business
Connect, measure, and manage access.
APIs and webhooks
Connect your website, CRM, or internal systems using the platform's developer APIs and event hooks.
Discuss an integrationReporting and visibility
Review campaign delivery, replies, messaging activity, and the opportunities behind your team's work.
See reporting in a demoRoles and responsible messaging
Manage team access and review consent, template status, and the controls relevant to your business.
Review security practicesYour next step
Bring your next customer journey to life.
Create a workspace, connect WhatsApp through Meta, and prepare your first conversation.