Kshana API
Features
Solutions

Built for every customer-facing team

Kshana API helps teams manage WhatsApp conversations, campaigns, automation, and support from one powerful workspace.

Kshana API solutions overview
Solutions

Built for every customer-facing team

Kshana API helps teams manage WhatsApp conversations, campaigns, automation, and support from one workspace.

Sales TeamsCapture leads, assign chats, and follow up faster to close more deals.
Marketing TeamsRun targeted campaigns, manage templates, and track customer engagement.
Support TeamsResolve customer queries faster with shared inbox, notes, and automation.
Operations TeamsSend updates, reminders, service messages, and manage workflows at scale.
AgenciesManage multiple clients, campaigns, inboxes, and WhatsApp numbers.
E-commerceSend order updates, promotions, abandoned cart reminders, and support messages.
View all solutionsExplore all use cases and see how Kshana API fits your business.
BlogNews, practical articles, launches, and tactical WhatsApp insights.
GuidesPractical WhatsApp API playbooks for teams and operators.
API basicsCore concepts, pricing, limits, security, and onboarding basics.
Template messagingApproval-ready template patterns for campaigns and lifecycle flows.
Automation tipsLead capture, bot reply, routing, and handoff workflow examples.
API docsEndpoints, collections, help center references, and implementation docs.
Free toolsCreate WhatsApp click-to-chat links and website contact widgets.
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Features
Sales TeamsCapture leads, assign chats, and follow up faster to close more deals.Marketing TeamsRun targeted campaigns, manage templates, and track customer engagement.Support TeamsResolve customer queries faster with shared inbox, notes, and automation.Operations TeamsSend updates, reminders, service messages, and manage workflows at scale.AgenciesManage multiple clients, campaigns, inboxes, and WhatsApp numbers.E-commerceSend order updates, promotions, abandoned cart reminders, and support messages.
BlogNews, practical articles, launches, and tactical WhatsApp insights.GuidesPractical WhatsApp API playbooks for teams and operators.API basicsCore concepts, pricing, limits, security, and onboarding basics.Template messagingApproval-ready template patterns for campaigns and lifecycle flows.Automation tipsLead capture, bot reply, routing, and handoff workflow examples.API docsEndpoints, collections, help center references, and implementation docs.Free toolsCreate WhatsApp click-to-chat links and website contact widgets.
PricingAbout
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Industry journey playbooks

Start with the way your customers do business.

Explore the enquiries, requests, updates, and follow-ups that matter in your industry. Tailor the journey to your business, rather than starting from a blank page.

Find your industry
Businesses connecting customer conversations across different industries
Illustrative product experience
CommerceServicesPeople & experiencesPublic & regulated

Explore use cases

Commerce

4 industries
Journey 01

E-commerce

Support shoppers, send order updates, and re-engage consented customer segments.

  • Product enquiries
  • Order updates
  • Customer support
Explore industry use cases
Journey 02

Offline & Retail

Connect local enquiries, store updates, and repeat-customer outreach.

  • Store enquiry routing
  • Availability updates
  • Pickup reminders
Explore industry use cases
Journey 03

Restaurants & Food Delivery

Handle reservations, order questions, updates, and feedback.

  • Reservation enquiries
  • Order updates
  • Issue resolution
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Journey 04

Automobile

Coordinate vehicle enquiries, test drives, service reminders, and dealership support.

  • Vehicle enquiry
  • Test-drive scheduling
  • Service reminders
Explore industry use cases

Explore use cases

Services

4 industries
Journey 01

Real Estate

Qualify property enquiries, assign agents, and keep site visits moving.

  • Property lead capture
  • Agent assignment
  • Site-visit scheduling
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Journey 02

IT Services & SaaS

Route product enquiries, support requests, and renewal follow-ups.

  • Product qualification
  • Support triage
  • Human handoff
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Journey 03

HR & Recruitment

Coordinate candidates, interviews, and recruiter follow-ups.

  • Candidate intake
  • Interview scheduling
  • Recruiter assignment
Explore industry use cases
Journey 04

Marketing Agencies

Operate client campaigns, inboxes, audiences, and results with workspace controls.

  • Client workspace operations
  • Campaign execution
  • Inbox management
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People & experiences

4 industries
Journey 01

Education & Edtech

Turn admission enquiries into structured follow-ups and keep learners informed.

  • Admission enquiry routing
  • Application follow-ups
  • Class and event updates
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Journey 02

Events & Webinars

Automate registration updates, reminders, and attendee support.

  • Registration confirmation
  • Event reminders
  • Attendee help desk
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Journey 03

Fitness, Spas & Salons

Manage bookings, reminders, memberships, and customer follow-ups.

  • Booking confirmation
  • Attendance reminders
  • Membership enquiries
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Journey 04

Travel & Tourism

Manage booking questions, itinerary updates, and traveller support.

  • Booking enquiries
  • Itinerary updates
  • In-trip support
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Public & regulated

2 industries
Journey 01

Banking & Fintech

Coordinate service requests and document reminders with controlled team access.

  • Service request triage
  • Document reminders
  • Lead qualification
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Journey 02

Healthcare

Manage appointment communication and patient enquiries with clear ownership.

  • Appointment confirmation
  • Reminder workflow
  • Enquiry assignment
Explore industry use cases

Need a workflow for your industry?

Show us your customer journey and we will map the right inbox, campaign, and automation setup.

Talk to Kshana API
Kshana API

Kshana API keeps WhatsApp conversations, lead context, follow-ups, and team operations connected for revenue and support teams.

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