Resolve customer issues faster on WhatsApp.
Kshana API gives support teams a shared inbox, clear assignment, conversation history, and automation so every customer gets a faster, more consistent response.
Keep customer messages in one shared support inbox with visible ownership.
Route conversations by team, intent, or customer type to the right queue.
Carry notes, history, and tags through every transfer or escalation.
Send utility messages, acknowledgements, and status updates automatically.
Track response time, resolution, and queue performance in one place.
Everything your team needs to operate over WhatsApp
Manage support requests from a central inbox instead of scattered personal chats.
Send issues to the right support queue with rules and ownership logic.
Keep agent context attached to the customer conversation at every handoff.
Move urgent or sensitive issues to senior agents without losing thread history.
Send status notifications, reminders, and follow-up messages automatically.
See SLA performance, response speed, and agent workload in real time.
Ready to give your support team a faster WhatsApp workflow?
Join early access and help your team resolve more tickets with clearer ownership and better customer continuity.