Kshana API
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Built for every customer-facing team

Kshana API helps teams manage WhatsApp conversations, campaigns, automation, and support from one powerful workspace.

Kshana API solutions overview
Solutions

Built for every customer-facing team

Kshana API helps teams manage WhatsApp conversations, campaigns, automation, and support from one workspace.

Sales TeamsCapture leads, assign chats, and follow up faster to close more deals.
Marketing TeamsRun targeted campaigns, manage templates, and track customer engagement.
Support TeamsResolve customer queries faster with shared inbox, notes, and automation.
Operations TeamsSend updates, reminders, service messages, and manage workflows at scale.
AgenciesManage multiple clients, campaigns, inboxes, and WhatsApp numbers.
E-commerceSend order updates, promotions, abandoned cart reminders, and support messages.
View all solutionsExplore all use cases and see how Kshana API fits your business.
BlogNews, practical articles, launches, and tactical WhatsApp insights.
GuidesPractical WhatsApp API playbooks for teams and operators.
API basicsCore concepts, pricing, limits, security, and onboarding basics.
Template messagingApproval-ready template patterns for campaigns and lifecycle flows.
Automation tipsLead capture, bot reply, routing, and handoff workflow examples.
API docsEndpoints, collections, help center references, and implementation docs.
Free toolsCreate WhatsApp click-to-chat links and website contact widgets.
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Features
Sales TeamsCapture leads, assign chats, and follow up faster to close more deals.Marketing TeamsRun targeted campaigns, manage templates, and track customer engagement.Support TeamsResolve customer queries faster with shared inbox, notes, and automation.Operations TeamsSend updates, reminders, service messages, and manage workflows at scale.AgenciesManage multiple clients, campaigns, inboxes, and WhatsApp numbers.E-commerceSend order updates, promotions, abandoned cart reminders, and support messages.
BlogNews, practical articles, launches, and tactical WhatsApp insights.GuidesPractical WhatsApp API playbooks for teams and operators.API basicsCore concepts, pricing, limits, security, and onboarding basics.Template messagingApproval-ready template patterns for campaigns and lifecycle flows.Automation tipsLead capture, bot reply, routing, and handoff workflow examples.API docsEndpoints, collections, help center references, and implementation docs.Free toolsCreate WhatsApp click-to-chat links and website contact widgets.
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HomeIndustriesE-commerce
E-commerce

Connect shopping conversations to fulfilment and retention.

Bring product questions, order notifications, customer support, and segmented campaigns into one operational workspace.

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E-commerce customer journey

E-commerce customer journey

  1. 01

    Product enquiries

    Contextual assistance

  2. 02

    Order updates

    Fewer status enquiries

  3. 03

    Customer support

    Trackable resolution

  4. 04

    Segment campaigns

    More relevant outreach

Illustrative journey, configured around your business.

Operational reality

Where the customer journey breaks

01

Product questions are disconnected from customer records

02

Delivery queries overload support

03

Broadcasts often ignore consent and context

Industry-wise WhatsApp use cases

What Kshana API helps your team operate

These are deployable operating patterns, not generic examples. Configure them around your team, consent policy, and connected WhatsApp number.

01

Product enquiries

Capture interest, tags, and customer attributes in the inbox.

Contextual assistance
02

Order updates

Send approved confirmation and fulfilment templates.

Fewer status enquiries
03

Customer support

Assign returns, refunds, and delivery issues to owners.

Trackable resolution
04

Segment campaigns

Target opted-in audiences and monitor recipient results.

More relevant outreach

Connected capabilities

The Kshana API building blocks used

Shared team inbox and conversation assignment
Approved WhatsApp templates and broadcasts
Contacts, tags, attributes, and saved segments
Automations with human handoff
Follow-ups, ownership, and delivery reporting

Responsible messaging

Compliance note

Exclude opted-out contacts from promotional campaigns and use utility templates only for genuine transaction updates.

Review compliance guidance

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Related industry playbooks

Offline & Retail

Connect local enquiries, store updates, and repeat-customer outreach.

Explore use cases

Restaurants & Food Delivery

Handle reservations, order questions, updates, and feedback.

Explore use cases

Automobile

Coordinate vehicle enquiries, test drives, service reminders, and dealership support.

Explore use cases

Map this playbook to your customer journey.

Start with the inbox, campaign, contact, automation, and follow-up capabilities already available in Kshana API.

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Kshana API

Kshana API keeps WhatsApp conversations, lead context, follow-ups, and team operations connected for revenue and support teams.

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