Kshana API
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Built for every customer-facing team

Kshana API helps teams manage WhatsApp conversations, campaigns, automation, and support from one powerful workspace.

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Solutions

Built for every customer-facing team

Kshana API helps teams manage WhatsApp conversations, campaigns, automation, and support from one workspace.

Sales TeamsCapture leads, assign chats, and follow up faster to close more deals.
Marketing TeamsRun targeted campaigns, manage templates, and track customer engagement.
Support TeamsResolve customer queries faster with shared inbox, notes, and automation.
Operations TeamsSend updates, reminders, service messages, and manage workflows at scale.
AgenciesManage multiple clients, campaigns, inboxes, and WhatsApp numbers.
E-commerceSend order updates, promotions, abandoned cart reminders, and support messages.
View all solutionsExplore all use cases and see how Kshana API fits your business.
BlogNews, practical articles, launches, and tactical WhatsApp insights.
GuidesPractical WhatsApp API playbooks for teams and operators.
API basicsCore concepts, pricing, limits, security, and onboarding basics.
Template messagingApproval-ready template patterns for campaigns and lifecycle flows.
Automation tipsLead capture, bot reply, routing, and handoff workflow examples.
API docsEndpoints, collections, help center references, and implementation docs.
Free toolsCreate WhatsApp click-to-chat links and website contact widgets.
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Features
Sales TeamsCapture leads, assign chats, and follow up faster to close more deals.Marketing TeamsRun targeted campaigns, manage templates, and track customer engagement.Support TeamsResolve customer queries faster with shared inbox, notes, and automation.Operations TeamsSend updates, reminders, service messages, and manage workflows at scale.AgenciesManage multiple clients, campaigns, inboxes, and WhatsApp numbers.E-commerceSend order updates, promotions, abandoned cart reminders, and support messages.
BlogNews, practical articles, launches, and tactical WhatsApp insights.GuidesPractical WhatsApp API playbooks for teams and operators.API basicsCore concepts, pricing, limits, security, and onboarding basics.Template messagingApproval-ready template patterns for campaigns and lifecycle flows.Automation tipsLead capture, bot reply, routing, and handoff workflow examples.API docsEndpoints, collections, help center references, and implementation docs.Free toolsCreate WhatsApp click-to-chat links and website contact widgets.
PricingAbout
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HomeIndustriesOffline & Retail
Offline & Retail

Give every store conversation a shared customer record.

Help distributed teams answer availability questions, route local enquiries, and run relevant consent-based campaigns.

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Offline & Retail customer journey

Offline & Retail customer journey

  1. 01

    Store enquiry routing

    Local response ownership

  2. 02

    Availability updates

    Faster answers

  3. 03

    Pickup reminders

    Fewer missed pickups

  4. 04

    Loyalty outreach

    Relevant repeat engagement

Illustrative journey, configured around your business.

Operational reality

Where the customer journey breaks

01

Store conversations remain on individual devices

02

Customers cannot see stock or service updates

03

Local teams lack campaign visibility

Industry-wise WhatsApp use cases

What Kshana API helps your team operate

These are deployable operating patterns, not generic examples. Configure them around your team, consent policy, and connected WhatsApp number.

01

Store enquiry routing

Assign enquiries by location, category, or owner.

Local response ownership
02

Availability updates

Reply with approved information and reusable quick responses.

Faster answers
03

Pickup reminders

Schedule utility notifications and monitor delivery.

Fewer missed pickups
04

Loyalty outreach

Build segments from tags and customer attributes.

Relevant repeat engagement

Connected capabilities

The Kshana API building blocks used

Shared team inbox and conversation assignment
Approved WhatsApp templates and broadcasts
Contacts, tags, attributes, and saved segments
Automations with human handoff
Follow-ups, ownership, and delivery reporting

Responsible messaging

Compliance note

Maintain source and timestamp for marketing consent, especially when contacts are collected offline.

Review compliance guidance

Explore more

Related industry playbooks

E-commerce

Support shoppers, send order updates, and re-engage consented customer segments.

Explore use cases

Restaurants & Food Delivery

Handle reservations, order questions, updates, and feedback.

Explore use cases

Automobile

Coordinate vehicle enquiries, test drives, service reminders, and dealership support.

Explore use cases

Map this playbook to your customer journey.

Start with the inbox, campaign, contact, automation, and follow-up capabilities already available in Kshana API.

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Kshana API

Kshana API keeps WhatsApp conversations, lead context, follow-ups, and team operations connected for revenue and support teams.

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