Store enquiry routing
Assign enquiries by location, category, or owner.
Offline & Retail
Give every store conversation a shared customer record.
Help distributed teams answer availability questions, route local enquiries, and run relevant consent-based campaigns.
Live operating journey
Offline & Retail customer journey
WhatsApp enquiry
Just now
I need help. Can someone guide me through the next step?
Routing enquiry
Store enquiry routing
Local response ownership
Availability updates
Faster answers
Pickup reminders
Fewer missed pickups
Loyalty outreach
Relevant repeat engagement
Operational reality
Where the customer journey breaks
01
Store conversations remain on individual devices
02
Customers cannot see stock or service updates
03
Local teams lack campaign visibility
Industry-wise WhatsApp use cases
What Kshana API helps your team operate
These are deployable operating patterns, not generic examples. Configure them around your team, consent policy, and connected WhatsApp number.
Local response ownership
Availability updates
Reply with approved information and reusable quick responses.
Pickup reminders
Schedule utility notifications and monitor delivery.
Loyalty outreach
Build segments from tags and customer attributes.
Connected capabilities
The Kshana API building blocks used
Shared team inbox and conversation assignment
Approved WhatsApp templates and broadcasts
Contacts, tags, attributes, and saved segments
Automations with human handoff
Follow-ups, ownership, and delivery reporting
Responsible messaging
Compliance note
Maintain source and timestamp for marketing consent, especially when contacts are collected offline.
Review compliance guidanceExplore more
Related industry playbooks
Map this playbook to your customer journey.
Start with the inbox, campaign, contact, automation, and follow-up capabilities already available in Kshana API.