Admission enquiry routing
Capture course interest and assign the conversation to the right counsellor.
Education & Edtech
Move every learner enquiry from interest to enrolment.
Give admissions, counselling, and support teams one WhatsApp workspace for lead capture, reminders, updates, and student conversations.
Live operating journey
Education & Edtech customer journey
WhatsApp enquiry
Just now
I need help. Can someone guide me through the next step?
Routing enquiry
Admission enquiry routing
Faster first response
Application follow-ups
Fewer incomplete applications
Class and event updates
Consistent communication
Student support inbox
Clear accountability
Operational reality
Where the customer journey breaks
01
Enquiries are scattered across personal phones
02
Counsellors miss follow-ups during admission peaks
03
Generic broadcasts create poor engagement
Industry-wise WhatsApp use cases
What Kshana API helps your team operate
These are deployable operating patterns, not generic examples. Configure them around your team, consent policy, and connected WhatsApp number.
Faster first response
Application follow-ups
Schedule document, application, and fee reminders from the lead record.
Class and event updates
Notify opted-in learner segments using approved templates.
Student support inbox
Resolve questions with shared context, ownership, and internal notes.
Connected capabilities
The Kshana API building blocks used
Shared team inbox and conversation assignment
Approved WhatsApp templates and broadcasts
Contacts, tags, attributes, and saved segments
Automations with human handoff
Follow-ups, ownership, and delivery reporting
Responsible messaging
Compliance note
Capture consent for promotional communication and separate admission marketing from essential learner updates.
Review compliance guidanceExplore more
Related industry playbooks
Map this playbook to your customer journey.
Start with the inbox, campaign, contact, automation, and follow-up capabilities already available in Kshana API.