Registration confirmation
Confirm registration with an approved utility template.
Events & Webinars
Turn registrations into attended, supported experiences.
Segment attendees, schedule event communications, and handle last-minute questions from a shared team inbox.
Live operating journey
Events & Webinars customer journey
WhatsApp enquiry
Just now
I need help. Can someone guide me through the next step?
Routing enquiry
Registration confirmation
Immediate reassurance
Event reminders
Higher attendance
Attendee help desk
Faster event support
Post-event engagement
Longer engagement
Operational reality
Where the customer journey breaks
01
Registrants miss joining information
02
Schedule changes create support spikes
03
Post-event follow-up is inconsistent
Industry-wise WhatsApp use cases
What Kshana API helps your team operate
These are deployable operating patterns, not generic examples. Configure them around your team, consent policy, and connected WhatsApp number.
Immediate reassurance
Event reminders
Schedule reminders for opted-in attendee segments.
Attendee help desk
Assign venue, access, and schedule questions to agents.
Post-event engagement
Follow up with relevant resources and next actions.
Connected capabilities
The Kshana API building blocks used
Shared team inbox and conversation assignment
Approved WhatsApp templates and broadcasts
Contacts, tags, attributes, and saved segments
Automations with human handoff
Follow-ups, ownership, and delivery reporting
Responsible messaging
Compliance note
Use explicit opt-in for promotional event updates and honor STOP requests across future campaigns.
Review compliance guidanceExplore more
Related industry playbooks
Map this playbook to your customer journey.
Start with the inbox, campaign, contact, automation, and follow-up capabilities already available in Kshana API.