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Kshana API helps teams manage WhatsApp conversations, campaigns, automation, and support from one powerful workspace.

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Built for every customer-facing team

Kshana API helps teams manage WhatsApp conversations, campaigns, automation, and support from one workspace.

Sales TeamsCapture leads, assign chats, and follow up faster to close more deals.
Marketing TeamsRun targeted campaigns, manage templates, and track customer engagement.
Support TeamsResolve customer queries faster with shared inbox, notes, and automation.
Operations TeamsSend updates, reminders, service messages, and manage workflows at scale.
AgenciesManage multiple clients, campaigns, inboxes, and WhatsApp numbers.
E-commerceSend order updates, promotions, abandoned cart reminders, and support messages.
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BlogNews, practical articles, launches, and tactical WhatsApp insights.
GuidesPractical WhatsApp API playbooks for teams and operators.
API basicsCore concepts, pricing, limits, security, and onboarding basics.
Template messagingApproval-ready template patterns for campaigns and lifecycle flows.
Automation tipsLead capture, bot reply, routing, and handoff workflow examples.
API docsEndpoints, collections, help center references, and implementation docs.
Free toolsCreate WhatsApp click-to-chat links and website contact widgets.
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Features
Sales TeamsCapture leads, assign chats, and follow up faster to close more deals.Marketing TeamsRun targeted campaigns, manage templates, and track customer engagement.Support TeamsResolve customer queries faster with shared inbox, notes, and automation.Operations TeamsSend updates, reminders, service messages, and manage workflows at scale.AgenciesManage multiple clients, campaigns, inboxes, and WhatsApp numbers.E-commerceSend order updates, promotions, abandoned cart reminders, and support messages.
BlogNews, practical articles, launches, and tactical WhatsApp insights.GuidesPractical WhatsApp API playbooks for teams and operators.API basicsCore concepts, pricing, limits, security, and onboarding basics.Template messagingApproval-ready template patterns for campaigns and lifecycle flows.Automation tipsLead capture, bot reply, routing, and handoff workflow examples.API docsEndpoints, collections, help center references, and implementation docs.Free toolsCreate WhatsApp click-to-chat links and website contact widgets.
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Resources/Guide
Guide
7 min read

Webhook integration guide

Webhook quality determines whether your inbox, analytics, and automation stay in sync. Treat event handling as production infrastructure, not a side integration.

Practical guides and learning resources

Before you begin

Validate signatures and event payload structure.
Queue and retry event processing safely.
Log failures with enough context for replay.
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Put these practices into action with shared inboxes, templates, automation, and accountable follow-up.

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Section 01

Design for idempotency

Delivery events can arrive more than once or out of order. Your handler should be able to reprocess payloads without duplicating state changes or inbox actions.

Section 02

Separate ingestion from business logic

Accept the event quickly, then hand off to durable processing. That reduces timeout risk and makes debugging easier when load spikes.

Section 03

Observe the full lifecycle

Track inbound receipts, delivery changes, read updates, and failures. The useful output is not only storage of events but operational confidence in how messaging behaves.

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