Candidate intake
Tag candidates by role, location, and experience.
HR & Recruitment
Keep candidate communication organized from application to joining.
Capture candidate context, assign recruiters, schedule interview reminders, and retain a consistent conversation history.
Live operating journey
HR & Recruitment customer journey
WhatsApp enquiry
Just now
I need help. Can someone guide me through the next step?
Routing enquiry
Candidate intake
Organized talent pools
Interview scheduling
Fewer no-shows
Recruiter assignment
Consistent communication
Joining follow-up
Smoother handover
Operational reality
Where the customer journey breaks
01
Candidate updates are delayed
02
Recruiters duplicate communication
03
Interview follow-ups are difficult to track
Industry-wise WhatsApp use cases
What Kshana API helps your team operate
These are deployable operating patterns, not generic examples. Configure them around your team, consent policy, and connected WhatsApp number.
Organized talent pools
Interview scheduling
Send approved confirmations and reminders.
Recruiter assignment
Route candidate conversations to accountable owners.
Joining follow-up
Track next actions and answer onboarding questions.
Connected capabilities
The Kshana API building blocks used
Shared team inbox and conversation assignment
Approved WhatsApp templates and broadcasts
Contacts, tags, attributes, and saved segments
Automations with human handoff
Follow-ups, ownership, and delivery reporting
Responsible messaging
Compliance note
Collect only necessary candidate data and establish retention rules for recruitment records.
Review compliance guidanceExplore more
Related industry playbooks
Map this playbook to your customer journey.
Start with the inbox, campaign, contact, automation, and follow-up capabilities already available in Kshana API.