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Built for every customer-facing team

Kshana API helps teams manage WhatsApp conversations, campaigns, automation, and support from one powerful workspace.

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Solutions

Built for every customer-facing team

Kshana API helps teams manage WhatsApp conversations, campaigns, automation, and support from one workspace.

Sales TeamsCapture leads, assign chats, and follow up faster to close more deals.
Marketing TeamsRun targeted campaigns, manage templates, and track customer engagement.
Support TeamsResolve customer queries faster with shared inbox, notes, and automation.
Operations TeamsSend updates, reminders, service messages, and manage workflows at scale.
AgenciesManage multiple clients, campaigns, inboxes, and WhatsApp numbers.
E-commerceSend order updates, promotions, abandoned cart reminders, and support messages.
View all solutionsExplore all use cases and see how Kshana API fits your business.
BlogNews, practical articles, launches, and tactical WhatsApp insights.
GuidesPractical WhatsApp API playbooks for teams and operators.
API basicsCore concepts, pricing, limits, security, and onboarding basics.
Template messagingApproval-ready template patterns for campaigns and lifecycle flows.
Automation tipsLead capture, bot reply, routing, and handoff workflow examples.
API docsEndpoints, collections, help center references, and implementation docs.
Free toolsCreate WhatsApp click-to-chat links and website contact widgets.
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Features
Sales TeamsCapture leads, assign chats, and follow up faster to close more deals.Marketing TeamsRun targeted campaigns, manage templates, and track customer engagement.Support TeamsResolve customer queries faster with shared inbox, notes, and automation.Operations TeamsSend updates, reminders, service messages, and manage workflows at scale.AgenciesManage multiple clients, campaigns, inboxes, and WhatsApp numbers.E-commerceSend order updates, promotions, abandoned cart reminders, and support messages.
BlogNews, practical articles, launches, and tactical WhatsApp insights.GuidesPractical WhatsApp API playbooks for teams and operators.API basicsCore concepts, pricing, limits, security, and onboarding basics.Template messagingApproval-ready template patterns for campaigns and lifecycle flows.Automation tipsLead capture, bot reply, routing, and handoff workflow examples.API docsEndpoints, collections, help center references, and implementation docs.Free toolsCreate WhatsApp click-to-chat links and website contact widgets.
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HomeIndustriesHR & Recruitment
HR & Recruitment

Keep candidate communication organized from application to joining.

Capture candidate context, assign recruiters, schedule interview reminders, and retain a consistent conversation history.

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HR & Recruitment customer journey

HR & Recruitment customer journey

  1. 01

    Candidate intake

    Organized talent pools

  2. 02

    Interview scheduling

    Fewer no-shows

  3. 03

    Recruiter assignment

    Consistent communication

  4. 04

    Joining follow-up

    Smoother handover

Illustrative journey, configured around your business.

Operational reality

Where the customer journey breaks

01

Candidate updates are delayed

02

Recruiters duplicate communication

03

Interview follow-ups are difficult to track

Industry-wise WhatsApp use cases

What Kshana API helps your team operate

These are deployable operating patterns, not generic examples. Configure them around your team, consent policy, and connected WhatsApp number.

01

Candidate intake

Tag candidates by role, location, and experience.

Organized talent pools
02

Interview scheduling

Send approved confirmations and reminders.

Fewer no-shows
03

Recruiter assignment

Route candidate conversations to accountable owners.

Consistent communication
04

Joining follow-up

Track next actions and answer onboarding questions.

Smoother handover

Connected capabilities

The Kshana API building blocks used

Shared team inbox and conversation assignment
Approved WhatsApp templates and broadcasts
Contacts, tags, attributes, and saved segments
Automations with human handoff
Follow-ups, ownership, and delivery reporting

Responsible messaging

Compliance note

Collect only necessary candidate data and establish retention rules for recruitment records.

Review compliance guidance

Explore more

Related industry playbooks

Real Estate

Qualify property enquiries, assign agents, and keep site visits moving.

Explore use cases

IT Services & SaaS

Route product enquiries, support requests, and renewal follow-ups.

Explore use cases

Marketing Agencies

Operate client campaigns, inboxes, audiences, and results with workspace controls.

Explore use cases

Map this playbook to your customer journey.

Start with the inbox, campaign, contact, automation, and follow-up capabilities already available in Kshana API.

Start free trial
Kshana API

Kshana API keeps WhatsApp conversations, lead context, follow-ups, and team operations connected for revenue and support teams.

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