Client workspace operations
Keep each client’s contacts, templates, and conversations isolated.
Marketing Agencies
Run client WhatsApp operations without losing governance.
Separate customer workspaces, control team access, launch approved campaigns, and monitor recipient-level delivery outcomes.
Live operating journey
Marketing Agencies customer journey
WhatsApp enquiry
Just now
I need help. Can someone guide me through the next step?
Routing enquiry
Client workspace operations
Tenant-safe delivery
Campaign execution
Controlled launches
Inbox management
Clear service ownership
Campaign reporting
Transparent performance
Operational reality
Where the customer journey breaks
01
Client assets and audiences become mixed
02
Campaign approvals lack operational visibility
03
Delivery results are hard to reconcile
Industry-wise WhatsApp use cases
What Kshana API helps your team operate
These are deployable operating patterns, not generic examples. Configure them around your team, consent policy, and connected WhatsApp number.
Tenant-safe delivery
Campaign execution
Use approved templates, segment previews, and queued sending.
Inbox management
Assign client replies to the correct team members.
Campaign reporting
Review sent, delivered, read, and failed recipient results.
Connected capabilities
The Kshana API building blocks used
Shared team inbox and conversation assignment
Approved WhatsApp templates and broadcasts
Contacts, tags, attributes, and saved segments
Automations with human handoff
Follow-ups, ownership, and delivery reporting
Workspace-level isolation and role-based permissions
Responsible messaging
Compliance note
Agencies must document each client’s authorization and must not reuse contacts or credentials across customer workspaces.
Review compliance guidanceExplore more
Related industry playbooks
Map this playbook to your customer journey.
Start with the inbox, campaign, contact, automation, and follow-up capabilities already available in Kshana API.