Property lead capture
Record project, budget, and location preferences.
Real Estate
Move property interest into an owned sales journey.
Capture preferences, route high-intent buyers, schedule visits, and retain every conversation in the workspace.
Live operating journey
Real Estate customer journey
WhatsApp enquiry
Just now
I need help. Can someone guide me through the next step?
Routing enquiry
Property lead capture
Structured qualification
Agent assignment
Clear ownership
Site-visit scheduling
More completed visits
Inventory campaigns
Focused outreach
Operational reality
Where the customer journey breaks
01
Leads are duplicated across portals and personal phones
02
Site-visit follow-ups are missed
03
Managers cannot see agent response quality
Industry-wise WhatsApp use cases
What Kshana API helps your team operate
These are deployable operating patterns, not generic examples. Configure them around your team, consent policy, and connected WhatsApp number.
Structured qualification
Agent assignment
Assign conversations and transfer them without losing history.
Site-visit scheduling
Create dated follow-ups and send approved reminders.
Inventory campaigns
Notify relevant opted-in segments about matching projects.
Connected capabilities
The Kshana API building blocks used
Shared team inbox and conversation assignment
Approved WhatsApp templates and broadcasts
Contacts, tags, attributes, and saved segments
Automations with human handoff
Follow-ups, ownership, and delivery reporting
Responsible messaging
Compliance note
Avoid misleading availability claims and retain consent for recurring promotional project updates.
Review compliance guidanceExplore more
Related industry playbooks
Map this playbook to your customer journey.
Start with the inbox, campaign, contact, automation, and follow-up capabilities already available in Kshana API.